Return & Refund Policy

At Fusion Souq, we are committed to ensuring your complete satisfaction. If you are not fully happy with your purchase, we offer a clear and straightforward return and refund process.

✅ Return Eligibility

You may return an item within 7 days of delivery, provided the following conditions are met:

  • The item is unused, in its original packaging, and in the same condition as received

  • The return request is made within 7 days of receiving your order

  • You provide proof of purchase (order number or receipt)

❌ Non-Returnable Items

Please note that we do not accept returns for:

  • Used, damaged, or altered items

  • Items returned after the 7-day window

  • Clearance, sale, or final sale items

  • Gift cards or promotional giveaways

🔁 How to Initiate a Return

To start a return:

  1. Email us at 📧 fusionsouqofficial@gmail.com with your order number and reason for the return

  2. Our customer support team will respond with return instructions

  3. Send the item back to the address provided

    • Return shipping is your responsibility unless the product is damaged or incorrect

  4. Once we receive and inspect the item, we’ll process your refund within 5–7 business days

💸 Refunds

  • Refunds are issued to your original payment method

  • It may take a few extra business days for the refund to appear on your statement depending on your payment provider

  • You’ll receive a confirmation email once your refund has been processed

📦 Damaged or Incorrect Items

If you received the wrong item or a defective product, please email us immediately at:

📧 fusionsouqofficial@gmail.com
Include the following:

  • Your order number

  • Clear photos of the item showing the issue

We will provide a replacement or full refund, depending on the situation.

🛑 Late or Missing Refunds

If your refund hasn’t appeared:

  1. Check your bank or card statement

  2. Contact your payment provider for updates

  3. Still unsure? Reach out to us at fusionsouqofficial@gmail.com

📩 Need Help?

We’re here for you. For any return, refund, or product-related queries, contact us at:

📧 fusionsouqofficial@gmail.com
📍 United Arab Emirates | Saudi Arabia
🌐 fusionsouq.com