Shipping policy

At Fusion Souq, we are dedicated to delivering your orders swiftly and safely. Please review the details of our shipping policy below:

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📦 Shipping Regions

We currently ship to the following locations:

• United Arab Emirates (UAE)

• Kingdom of Saudi Arabia (KSA)

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🚚 Order Processing Time

• Orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next business day

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📍 Estimated Delivery Times

Note: Delivery times may vary depending on your exact location and courier service availability.

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💳 Shipping Charges

• UAE: AED 15

  • 🚚 Free shipping on orders over AED 150

• KSA: SAR 20

  • 🚚 Free shipping on orders over SAR 200

Final shipping costs will be calculated at checkout.

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🧾 Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real time.

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🛑 Delays & Exceptions

While we aim for prompt delivery, certain situations may cause delays, such as:

• Customs clearance processes

• Severe weather or public holidays

• Courier service disruptions

We appreciate your patience in such cases.

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📨 Incorrect Shipping Address

Please double-check your shipping details at checkout.
Fusion Souq is not responsible for delays or lost packages due to incorrect or incomplete addresses.

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📩 Need Help?

For questions, concerns, or if your order hasn’t arrived on time, don’t hesitate to contact us:

📧 fusionsouqofficial@gmail.com
📍 Based in: United Arab Emirates & Saudi Arabia
🌐 fusionsouq.com